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[Customs and Duties]
Some cities / areas / countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
These charges, if applicable, are determined and charged by the Customs office of the destination location. For further details of charges, please contact your local Customs office directly.
[ Requirements ]
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service ) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
[ Return Instructions ]
1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
2) A customer service representative will be in contact to assist you by email.
3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
4) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
1) If there is a missing item from your order:
*Contact our customer service center by forum within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
*Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. The shipping fee will be refunded once the returned item has arrived.
customer service: firstname.lastname@example.org
1. Please take into consideration that some products may take additional time for delivery and processing.
2. Your Sharon6-case will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
3. It takes about 10 days to produce the product and we are aiming to have your order dispatched from our facility within 1-3 business days.
Total Shipping Time : 15 - 20 days